Want to join our Tidewater Performance team at our Newport News location? We are currently seeking a part time (15-20 hours) Membership Representative to provide front office support and promote programs and services for Tidewater Performance. The Tidewater Performance Center provides personal training and sports performance coaching to help individuals reach their optimal performance in sports, fitness and life.

MAJOR JOB DUTIES AND RESPONSIBILITIES

· Promote programs and services by following sales system procedures for inquiries on performance services

· Perform guided tours and presentations to prospective clients and demonstrate/explain use of equipment and services.

· Coordinate contact and scheduling of new client tours.

· Build relationships with clients and prospective contacts.

· Respond to online inquiries as directed.

· Field and qualify in bound telephone calls from prospective clients.

· Conduct follow up calls to prospects.

· Maintain current clients by ensuring customer service satisfaction.

· Promote and encourage renewals of clients nearing expiration.

· Manage customer no show call back process.

· Attend off site events to promote Performance Services as directed.

· Serve as a resource to front office admin staff and patients for questions regarding Performance Services.

· Assist in all front office representative responsibilities

·Communicate with the marketing department to ensure that marketing material is well stocked.

·Research and follow up on client achievements.

REQUIREMENTS

· Sales experience in a fitness/sports/healthcare environment preferred.

· Ability to work a varied schedule including evenings and weekends.

· At least one year of outstanding customer service required.

· Team player mentality.

· At least 1 year of outstanding customer service required.

· Ability to handle multiple priorities and concerns easily.

· Cash handling experience prefered.

· Experience in Excel, Word and additional CRM programs preferred.

· Ability to handle multiple priorities and concerns easily.

· Fitness enthusiast who understands the value and benefits as well as actively participates in fitness.

· Ability to demonstrate and/or effectively explain use of equipment and services.

· High school diploma or equivalent.